All ideas

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...

Ability to send a survey as part of an email body.

When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...

Add the ability to select more than one value in drop down custom field.

Prospect wants WooCommerce Integration. 3 seats on Growth.

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...