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CSAT

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CSAT: generic link with no limited number of uses

Create a link that can be shared easily in any email, or by chat, SMS, etc.
over 3 years ago in CSAT 0 Backlog

CSAT: passing data into a survey

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
almost 2 years ago in CSAT 0 Backlog

CSAT: in-email customizable surveys

Ability to send a survey as part of an email body.
over 4 years ago in CSAT 0 Backlog

CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
over 2 years ago in CSAT 0 Backlog

Dynamic variables in CSAT rule

Enabling scenarios such as "send only after x messages in conversation"
almost 3 years ago in CSAT 0 Backlog

CSAT - open survey in a new window

Ability to open the CSAT survey in a new window instead of the current borwser
almost 3 years ago in CSAT 1 Will not do

CSAT: overall CSAT score per conversation

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3
almost 3 years ago in CSAT 0 Backlog

New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...
about 3 years ago in CSAT 0 Backlog

CSAT: satisfaction score per message template

Add CSAT satisfaction score to message template report
over 3 years ago in CSAT 0 Backlog