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Status Backlog
Categories CSAT
Created by Guest
Created on Jun 3, 2022

Reschedule CSAT survey on new inbound

Problem
When a rule delays a CSAT survey and a new inbound message arrives after archiving, the survey sends at the original scheduled time instead of resetting based on the new message.

Request
Cancel the original CSAT delay and recalculate timing from the new inbound message so the survey sends at the correct interval.

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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