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Status Backlog
Categories CSAT
Created by Guest
Created on Jun 3, 2022

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New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule:

  • Conversation is archived at noon, survey scheduled at 2pm

  • New inbound at 1:30pm, replied and archived at 1:50PM

  • CSAT survey sent at 2PM

Desired behaviour: initial scheduling should be cancelled and CSAT should be sent at 3:50PM now

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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