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CSAT

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CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
over 2 years ago in CSAT 0 Backlog

Dynamic variables in CSAT rule

Enabling scenarios such as "send only after x messages in conversation"
almost 3 years ago in CSAT 0 Backlog

CSAT - open survey in a new window

Ability to open the CSAT survey in a new window instead of the current borwser
almost 3 years ago in CSAT 1 Will not do

CSAT: overall CSAT score per conversation

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3
almost 3 years ago in CSAT 0 Backlog

New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...
about 3 years ago in CSAT 0 Backlog

CSAT: satisfaction score per message template

Add CSAT satisfaction score to message template report
over 3 years ago in CSAT 0 Backlog