CSAT

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...

Shorter CSAT link

Create a link that can be shared easily in any email, or by chat, SMS, etc.

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance

Enabling scenarios such as "send only after x messages in conversation"

Ability to open the CSAT survey in a new window instead of the current borwser

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...