CSAT

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

Integrated telephony voice surveys for CSAT.

**Problem** Measure survey efficiency **example:** compare survey efficiency depending on the way the survey is presented for instance "How did we do today?" vs "How was your interaction with the Support team?"\)

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.

Ability to send a survey as part of an email body.