CSAT
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Happiness Score Generated by Conversation Automatically to Review How good our reps are.
Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.
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Ability to customize thank you page once CSAT survey is completed
Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...
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CSAT: Option to embed a survey link variable vs. CSAT 5 stars
This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
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