Skip to Main Content

Knowledge Base

Showing 69 of 1366

Callouts for Help Center Customization

A callout is a great way to bring attention to a particular line of text. My company has a lot of technical info that we'd use the Help Center to provide support and bring that information to our users en masse. Callouts highlight the extra import...
5 months ago in Knowledge Base 0 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: instead of
5 months ago in Knowledge Base 0 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
5 months ago in Knowledge Base 0 Backlog

Ability to choose custom color of knowledge base site header

Right now, you can only choose “light” or “dark” as the options for header text and button text. Request to set hex codes for text color to comply with custom branding and design standards.
5 months ago in Knowledge Base 0 Backlog

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...
6 months ago in Knowledge Base 0 Backlog

Add Elevio import for Knowledge Base

No description provided
3 months ago in Knowledge Base 1 Backlog

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
3 months ago in Knowledge Base 0 Backlog

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
3 months ago in Knowledge Base 0 Backlog

Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
4 months ago in Front Chat / Knowledge Base 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
4 months ago in Knowledge Base 0 Backlog