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Knowledge Base

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Make certain sections, categories and articles on the Front Knowledge Base locked so only certain people can edit them

We have our HR policies on our knowledge base as well as team specific processes and information for training etc, and we have had to revoke certain knowledge base content creator's access to edit their team specific processes because we do not wa...
4 months ago in Knowledge Base 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
9 months ago in Knowledge Base 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
6 months ago in Knowledge Base 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
8 months ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
8 months ago in Knowledge Base 0 Backlog

Add import from URL for HelpDocs knowledge bases

No description provided
5 months ago in Knowledge Base 0 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
9 months ago in Knowledge Base 0 Backlog

Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
7 months ago in Knowledge Base 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
9 months ago in Knowledge Base 0 Backlog

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
9 months ago in Knowledge Base 0 Backlog