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Knowledge Base

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Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
about 1 month ago in Knowledge Base 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
about 1 month ago in Knowledge Base 0 Backlog

Allow custom description text on contact us form

Customers may want to add customizations to their form on their KB contact us button depending on the use case.
about 1 month ago in Knowledge Base 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
5 months ago in Knowledge Base 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
4 months ago in Knowledge Base 1 Backlog

Turn off and on the "last time edited" from Knowledge Base

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
about 1 month ago in Knowledge Base 0 Backlog

KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
4 months ago in Knowledge Base 0 Backlog

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
6 months ago in Knowledge Base 0 Backlog

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.
3 months ago in Knowledge Base 0 Backlog

Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
about 1 month ago in Knowledge Base 0 Backlog