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Knowledge Base

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Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
4 months ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
4 months ago in Knowledge Base 0 Backlog

Turn off and on the "last time edited" from Knowledge Base

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
28 days ago in Knowledge Base 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
5 months ago in Knowledge Base 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
4 months ago in Knowledge Base 1 Backlog

KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
4 months ago in Knowledge Base 0 Backlog

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.
3 months ago in Knowledge Base 0 Backlog

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
6 months ago in Knowledge Base 0 Backlog

Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
about 1 month ago in Knowledge Base 0 Backlog

Allow KB article suggestions from internal users in Front inbox

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
about 1 month ago in Knowledge Base 0 Backlog