Knowledge Base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well

Must be able to review and improve content and see how cards are being used.

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)

Must be able to have an easy way to notify the team of changes.

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published