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Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
about 2 years ago in Core API 0 Backlog

Report on individual tags

No description provided
about 3 years ago in Analytics - Breakdown - Tags 0 Backlog

Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
4 months ago in Insights 0 Backlog

Color coding for shared calendar events

We are using a shared calendar and hoping to have specific event types show as unique colors: For example 1. Training = Blue 2. Demos = Green When viewing this shared calendar within Front Calendar feature or setting the event it does not appear t...
over 4 years ago in Cal Collaboration / Calendar View 2 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
7 months ago in Admin Experience 0 Backlog

Notes on an account level in Contacts

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.
almost 2 years ago in Contacts 0 Backlog

Docusign integration

No description provided
about 3 years ago in New integration requests 1 Backlog

Disable smart merge for individual inboxes

No description provided
over 2 years ago in Merge / privacy leaks / threading 2 Backlog

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...
about 2 years ago in Rule actions 0 Backlog

Adding more time conditions to CSAT surveys

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
almost 2 years ago in Rule conditions / Workflows 1 Backlog