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Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
10 months ago in Core API 1 Backlog

Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...
about 1 year ago in Intercom 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
over 1 year ago in New integration requests 0 Backlog

Color coding for shared calendar events

We are using a shared calendar and hoping to have specific event types show as unique colors: For example 1. Training = Blue 2. Demos = Green When viewing this shared calendar within Front Calendar feature or setting the event it does not appear t...
over 3 years ago in Cal Collaboration / Calendar View 2 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
almost 3 years ago in CSAT - journey 1 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
almost 3 years ago in Load balancing 1 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
almost 3 years ago in Desktop 1 Backlog

Keyboard shortcut: block sender

No description provided
over 1 year ago in Core Product Experience 2 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
6 months ago in Insights 0 Already available

Swipe right or left while in read mode of an email on the mobile app to go to the next or previous one, respectively

while in Read mode of an email in the mobile app, there is a need to swipe either left or right to navigate to the previous or the next emails, respectively.
over 1 year ago in Mobile 0 Backlog