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Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
over 2 years ago in Teammate availability 4 Launched

Display chat metadata like location, IP address, browser, device type etc.

No description provided
about 1 year ago in Front Chat / Live Chat 0 Launched

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
about 1 year ago in Knowledge Base 0 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 3 years ago in Live Chat 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
almost 4 years ago in Missing core rule actions 0 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
over 1 year ago in Chatbots 0 Launched

Easier and more discoverable search filters

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
almost 2 years ago in Filters 0 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
about 2 years ago in Analytics - filters - New filters 1 Launched

[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
9 months ago in AI / AI tagging 0 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
almost 3 years ago in Filters - Query builder 2 Launched