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View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
about 2 years ago in Chatbots 0 Planned

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
about 2 years ago in Teammate availability 0 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
about 2 years ago in Live Chat 2 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
about 2 years ago in Internal discussions 0 Backlog

Ability to create rules with the API

No description provided
about 2 years ago in Core API 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
over 2 years ago in Scheduling Links 0 Backlog

Add personal notes when snoozing a conversation to reference later

When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
over 2 years ago in Snooze 1 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
over 2 years ago in Core Product Experience 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
over 3 years ago in CSAT - journey 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 3 years ago in Live Chat 1 Already available