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Sabre GDS Integration

Customer would like to integrate with Saber
11 months ago in Developer Platform / New integration requests 0 Backlog

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...
11 months ago in Contacts 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
almost 2 years ago in Scheduling Links 1 Already available

"send later and snooze" option when replying to an email

No description provided
almost 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
almost 2 years ago in Live Chat 0 Backlog

Disable smart merge for individual inboxes

No description provided
almost 2 years ago in Merge / privacy leaks / threading 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
almost 2 years ago in Bulk updates 0 Backlog

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
12 months ago in Existing integrations / Intercom 1 Backlog

[Import] Add Elevio import for Knowledge Base

No description provided
12 months ago in Knowledge Base 1 Backlog

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
12 months ago in Knowledge Base 0 Backlog