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Change sending email address for auto reply/Customer Feedback request

Summary: When creating an auto-response rule or 'Measure Customer Satisfaction' rule, it would be nice to change the sent from email address. A customer (currently in opt-out phase), has onboarded both their Support and Customer Success teams. The...
4 days ago in Auto-reply / Missing core rule actions / Rule actions 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
12 days ago in Metrics 0 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
27 days ago in Workflows 0 Backlog

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
about 1 month ago in Core Product Experience / Search 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
about 1 month ago in Conversation/inbox permissions / Permissions 0 Backlog

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
about 1 month ago in Default channel management 0 Backlog

Display more "oldest conversations" in the Live Dashboard

No description provided
about 2 months ago in Live dashboard 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
about 2 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
about 2 months ago in AI / Core Product Experience 0 Backlog

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
about 2 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog