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Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
about 1 year ago in P1 navigation - left pane / Tags 2 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
over 1 year ago in Teammate Groups 1 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
7 months ago in Admin Experience / Custom fields 0 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
almost 3 years ago in Managing/Updating Events 0 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
about 1 year ago in Core Product Experience 4 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
over 1 year ago in P1 navigation - left pane 3 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 1 year ago in Core Product Experience 1 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
almost 3 years ago in Developer Platform 0 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
almost 3 years ago in Live Chat 5 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
about 1 year ago in Shared drafts 1 Backlog