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Front and Database Connection, Update Rule API

Is there a way for us to establish a connection between Front and our database (RB9 powered by OMTI) so that these rules in Front can be updated real time when it's changed in our database? The From field in Front corresponds with the Contact Emai...
over 1 year ago in Core API / New integration requests 1 Backlog

Trigger Attachment Too Large Error Earlier

The behavior we see now: a user tries to send an email that is too large (has an attachment too close to the 100MB limit to send for O365) and when she hits send, then she gets the error after it tries. Behavior we'd like (which mimics Outlook): F...
over 1 year ago in Attachments 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
almost 4 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
almost 4 years ago in Scheduled report - customisation 0 Backlog

Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
over 1 year ago in Message templates 0 Backlog

MerciApp plug-in

I'd like to request an integration/plug in with MerciApp, a French Grammarly. As we work with both English and French speakers, this will be a great add-on to our usage.
over 1 year ago in New integration requests 0 Backlog

Bulk import tag when setting up Inbox from Outlook

When synchronizing the inbox from Outlook it's currently not possible to bulk import the tags (folders), when you have a lot it's not time efficient to have to tick all of them
over 1 year ago in Email channels 0 Backlog

Shut off apple watch notification for emails

Currently there is no way to stop getting email notifications on apple watches. Can we please get an option to shut them off somehow
over 1 year ago in Notifications 1 Backlog

One Click to Remove It From My Inbox

I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo. We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive"...
over 1 year ago in Triage - get to inbox 0 0 Backlog

Create a single artifact when linking a conversation to multiple salesforce objects in the SF Plugin instead of multiple artifacts

When logging a message/conversation against a salesforce object in the SF plugin front will create 1 unique artifact per object. Example if I want to log a conversations against an Account, a contact and a lead Front will create seperate records f...
over 1 year ago in Existing integrations 0 Backlog