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Improvements to subject line handling in message templates

No description provided
about 2 years ago in Message templates 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
about 1 year ago in Insights / Knowledge Base 0 Backlog

Add Front Suggestion Portal to Front

Would like to see the suggestion option in front so you don't need a URL to access this page.
about 1 year ago in Other (CPX) 0 Backlog

Ability to open .rpmsg files sent from outlook

We need the ability to be able to "Open, Read & Reply" to .rpmsg files in Front. Link on how to execute: Remote Processor Messaging (rpmsg) Framework — The Linux Kernel documentation Currently this file is only viewable by email recipients who...
about 1 year ago in Client Platform 0 Backlog

Ability to share Excel file with Front email

No description provided
over 3 years ago in Desktop 0 Backlog

Delete all attachments from comment box

One has to painstakingly delete an attachment one at a time from the comments box. It would be useful to be able to delete or discard a draft comment without posting it and then quickly deleting it
about 1 year ago in Compose - write efficiently with quality 0 Backlog

Allow CC in vacation responders

No description provided
about 1 year ago in Vacation responders 0 Backlog

Show SFDC case number when selecting parent case

You can pick the Parent Case, but it shows the SF ID rather than the Case Number
about 1 year ago in Existing integrations 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
about 1 year ago in Twilio 0 Backlog

Make Front available on Chocolatey

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...
about 1 year ago in Client Platform 0 Backlog