Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1449 of 1449

Allow CC in vacation responders

No description provided
9 months ago in Vacation responders 0 Backlog

Show SFDC case number when selecting parent case

You can pick the Parent Case, but it shows the SF ID rather than the Case Number
9 months ago in Existing integrations 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
9 months ago in Twilio 0 Backlog

Make Front available on Chocolatey

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...
9 months ago in Client Platform 0 Backlog

Keyboard shortcut: clear formatting of selected text

Add shortcut for clear formatting of selected text

Ability to select specific attachments from conversation thread to message when composing

Adding an option to attach files directly from a message within the Attachments section would be very helpful. Email chains can have several attachments within them and it would be easier to have them all readily available within the attachments d...
9 months ago in Attachments 0 Backlog

Option to add inline images in messages via the API.

When creating a message, it would be great to have an option to add inline images in the messages. Maybe an extra parameter (hash map) which can be given to the create message request. This map would have a structure like {CID1: BASE64_ENCODED_IMA...
9 months ago in Developer Platform 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
9 months ago in Chatbots / Live Chat 0 Backlog

Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
9 months ago in Comments / @ mentions 0 Backlog

ability to review meetings scheduled via scheduling link instead of auto-accepting

It would be super helpful to have an option to manually review or auto accept for meetings scheduled using a scheduling link. I have customers who use this link over and over again to continuously schedule meetings without notice and it auto-accep...
9 months ago in Scheduling Links 0 Backlog