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Date filter in the Search Builder

Add a date range picker in the "Search Builder"
about 1 year ago in Filters - Query builder 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
about 1 year ago in Matching 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
over 1 year ago in Live Chat 0 Launched

Transition Chat Conversations to Email

I can't get my issue resolved over chat, I want to submit a ticket and have someone follow up with me over email. I won't be using chat anymore. How do I as a user of Front and the end-customer do this?
8 months ago in Live Chat 0 Launched

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
11 months ago in AI / AI compose 0 Launched

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
over 1 year ago in Matching 0 Launched

Deliver must-have functionality for Dialpad Voice

We've identified a number of critical enhancements that will improve the Dialpad voice experience for receiving calls, making calls, managing conversations, and making sure users Channel configuration enhancements Improve conversation management, ...
9 months ago in Developer Platform 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
about 1 year ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
about 1 year ago in Live Chat 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
over 1 year ago in Find the result I'm looking for 0 Launched