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Link to Full Instagram Post Instead of Media Preview

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...
3 months ago in Developer Platform / Other channels 0 Backlog

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
9 months ago in P2 display - conversation list 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
9 months ago in Insights 0 Backlog

Open facebook channel for lead ad messages

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.
9 months ago in Facebook / Other channels 0 Backlog

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.
almost 2 years ago in Other channels 0 Backlog

msg file support

No description provided
over 4 years ago in Email channels 4 Backlog

Merge conversation using API

No description provided
about 2 years ago in Core API 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
over 1 year ago in Other (CPX) 0 Backlog

Support sidebar plugin on mobile, or webapp support on mobile

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
6 months ago in Mobile 0 Backlog

[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.
about 1 year ago in AI / AI angel (QA before sending) / AI compose 0 Backlog