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Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
11 months ago in Front Chat / Knowledge Base 0 Backlog

Yelp Integration

Has a Yelp / Review integration been looked at?
11 months ago in New integration requests 0 Backlog

Em dash shortcut (—)

Why it's useful: Quicker shortcut than typing Alt + 0151 (fingers don't have to migrate over to numbers pad)Who would benefit: All grammatically savvy and efficient Front users!How would it work: It could operate exactly how it does in Outlook or ...
11 months ago in Composer 0 Backlog

Option to turn off profile photos

Give the option to not have to see the profile photos of people who send us emails
11 months ago in P3 display 0 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
almost 2 years ago in Live Chat 0 Backlog

Disable smart merge for individual inboxes

No description provided
almost 2 years ago in Merge / privacy leaks / threading 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
almost 2 years ago in Bulk updates 0 Backlog

Calendars shared with google account

Generally it's great. A major drawback is the inability view google calendars shared with my google account. Inability to compress forwarded images is also an issue for me.
11 months ago in Schedule - manage your calendar 0 Backlog

Sync contacts back to Salesforce or Hubspot

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action
11 months ago in Existing integrations 0 Backlog

Print Conversation function prints/coverts to PDF in full resolution as opposed to a "preview" of included attachments.

Currently only when using the Print Conversation feature (Conversation 3 dot menu > Print) , it also includes the attachments inside the print/convert to PDF. Unfortunately, depending on the document, these "previews" of the attachment are down...
11 months ago in Attachments / Printing 0 Backlog