As an admin, I’d like to set Send & Snooze as the default reply option for my company. Informing teammates about the ability to change this takes training overhead and friction.
Discussions - Restrict Unsubscribe and/or Log who unsubscribes
There are mandatory discussions setup that we want to be able to restrict user from unsubscribing. And/or provide a log for the discussion creator to see who unsubscribe from the discussion.
Ability to sync all messages to sender/recipient similar to Twilio/SMS channels
When you hit compose and create a new message it would be preferred if a setting existed that would automatically thread message to an existing thread if the sender/recipient is the same. Currently Front will always create a new conversation when ...
Out of Office Status for TEAM Inboxes Only (still get personal inbox notifications)
My team needs the ability to be "out of office" for the team inboxes so new replies are unassigned with the ability to still receive notifcations for their personal inbox. Just because someone is done working in a team inbox for the day does not m...
Enable tag properties to be bulk updated, such as: Which inboxes the tag is restricted to "Display in conversation lists" setting Please leave a comment with the tag properties you would like to update in bulk.
Rule data sets are currently manually maintained or limited to 500 rows for a CSV import. API access to manage this would give an avenue to maintain this in a non manual way and reduces chances of errors occurring
Use our company logo as the image when there are no emails in inbox instead of default image
This is just an aesthetic change but I believe it would make the tool look much more professional & "designed" for the company/team using it if they saw the logo there instead of the default cartoon