Clarify inbound messages, outbound messages and comments in Chat conversations
The new design of a Chat conversation means that Inbound messages, Outbound messages and internal notes/comments can be difficult to distinguish due to the shades of blue and grey used. The compose box also now has a "Shared Draft" bar at all time...
Having to have another meeting with the same attendees - the only way I see is to add them all individally...it would be great to be able to copy an attendee list into a new meeting.
Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...
We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
Moving conversations from shared inbox to private inboxes
Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
[measure] Track conversation tagged by AI in export
Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...