All ideas

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Ability to customize text in Customer Satisfaction surveys.

Send and receive messages on WhatsApp Business channels directly from Front.

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.