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Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
about 1 month ago in Insights 0 Already available

Knowledge base article export

Ability to export knowledge base articles
about 1 year ago in Knowledge Base 2 Already available

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
about 1 year ago in Knowledge Base 0 Already available

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
almost 3 years ago in Live Chat 0 Already available

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
12 months ago in Knowledge Base 3 Already available

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
about 1 year ago in Merge / privacy leaks / threading 2 Already available

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 1 year ago in Notify 0 Already available

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
6 months ago in Insights 0 Already available

Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
over 1 year ago in Live Chat 0 Already available

Add 1 hour timeslots with the "Insert meeting times" button

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
over 1 year ago in Scheduling Links 2 Already available