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Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
8 days ago in Existing integrations / Intercom 1 Backlog

Add Elevio import for Knowledge Base

No description provided
8 days ago in Knowledge Base 1 Backlog

Trash/delete in Gmail don't sync with Front

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.
9 days ago in Email channels 1 Backlog

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
10 days ago in Knowledge Base 0 Backlog

Mark all of the new emails as "NEW" - especially important for huge conversations

Hi all, managing lengthy email histories can be confusing, especially when new emails are added. While the "jump to last unread" feature is helpful, there's a concern about potentially overlooking emails. Therefore it would be great to have the fo...
10 days ago in P3 display 0 Backlog

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
10 days ago in Existing integrations 0 Backlog

Internal Email Quick Response/Suggested Response

no longer a need to say “Thank you” or acknowledge e-mails internally. Give a “Thumbs-up”, a “heart” or other emojis on an e-mail by clicking the below button. Or Front suggest a response to choose from. It is similar to Teams
11 days ago in Compose - write efficiently with quality 0 Backlog

Set default attachment size for custom SMTP channel

Outbound mail we send via Front is routed via our custom SMTP server. We have a high attachment size limit (higher than Front's default ~25MB limit). I would like the option to set a default attachment size limit for new channels created in my tea...
11 days ago in Attachments / Email channels 0 Backlog

Language support: Italian

'the English language setup is a huge downside for our team.'Lost opportunity
11 days ago in All platforms 0 Backlog

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
12 days ago in Knowledge Base / New integration requests 0 Backlog