All ideas

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...

Proposed improvement: Provide all fields available in event exports in message export

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.

Scheduled report contains only a "hint" on what is on the full view Wnen sent to external parties that do not have access to Front, they can't access all the rest \(in particular the graphs missing metrics\.\.\)

When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...

Add the ability to select more than one value in drop down custom field.

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement