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More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
10 months ago in Workflows 0 Backlog

Keyboard shortcut: send later

No description provided
10 months ago in Keyboard shortcuts / Snooze 3 Backlog

Improvements to subject line handling in message templates

No description provided
over 1 year ago in Message templates 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
over 2 years ago in Object/resource management 0 Backlog

Customise Twilio sender address

We would like the ability to customise the sender field when sending via Twilio. For example, we would like to send out some messages with our Company Name as the sender rather than the phone number. For Twilio this is a matter of setting the From...
10 months ago in Twilio 0 Backlog

Reauthentication warning triangle to be visible on mobile app

When our users are travelling and any IT changes initiate a Front reauthentication, there's no warning on the mobile that emails are not being received. It would be good if the same warning triangle that appears on the desktop app/online, is visib...
10 months ago in Client Platform / Mobile 0 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
10 months ago in Core Product Experience 0 Backlog

cc or sender rules based on account

As an administrator, I would like to set the following rule: If message received in any inbox AND to OR cc recipients are part of an accountassign message to account owner The reason is we have several vendors and internal notifications that go to...
10 months ago in Workflows 0 Backlog

Preview of account name

We are transitioning out of manual tagging each client name and properly using the account contact feature. Some are having a harder time not seeing it so obvious so I would like to pitch that account name can have a preview tag the same way a Jir...
10 months ago in Contacts 0 Backlog

Notification or indicator for emoji reactions

No description provided
over 2 years ago in Notifications 0 Backlog