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Universal Search across tools

Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...
over 1 year ago in Search 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
9 months ago in SMS 0 Backlog

Ability for multiple people to edit chatbot flow at once

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?
over 1 year ago in Chatbots 0 Backlog

Option for app badge counters to show read/unread conversation.

Currently when using the below preference, it defaults to showing open conversations for the selected worksapce. Request is to show unread messages here instead.
over 1 year ago in Counters 0 Backlog

Make P2 time format a personal preference

In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...
over 1 year ago in Settings 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
9 months ago in Calendar - other 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
over 1 year ago in Workflows 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
9 months ago in Comments / @ mentions 0 Backlog

Expand Context Link pattern matching logic for multiple character classes

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
over 1 year ago in Developer Platform 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
9 months ago in Internal discussions 0 Backlog