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Offline composing on mobile

No description provided
over 2 years ago in Mobile 1 Launched

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
7 months ago in Chatbots / Live Chat 1 Launched

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
over 1 year ago in Live Chat 1 Launched

Display chat metadata like location, IP address, browser, device type etc.

No description provided
over 1 year ago in Front Chat / Live Chat 0 Launched

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
over 1 year ago in Knowledge Base 0 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 3 years ago in Live Chat 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
about 4 years ago in Missing core rule actions 0 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
almost 2 years ago in Chatbots 0 Launched

Easier and more discoverable search filters

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
about 2 years ago in Filters 0 Launched

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
9 months ago in Search 1 Launched