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Age order of emails customised

It would be good to have emails ordered oldest to newest in the inbox, but then newest to oldest in the archived section, for example. At the moment, you need to choose either oldest to newest or newest to oldest for ALL areas of the individual in...
8 days ago in Navigate - find your work 0 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
8 days ago in Metrics 1 Backlog

Multiple Time Durations for Scheduling Links

It would be awesome if scheduling links contained multiple time durations. For example if someone wanted to book time with me, they could choose the option between 15 minutes or 30 minutes based on one scheduling link.
8 days ago in Scheduling Links 0 Backlog

Sabre GDS Integration

Customer would like to integrate with Saber
8 days ago in Developer Platform / New integration requests 0 Backlog

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one, but sometimes there's a need for a chat sooner than 6 hours after the end of the first one.
8 days ago in Live Chat 0 Backlog

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...
9 days ago in Contacts 0 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
12 days ago in New integration requests 0 Backlog

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
12 days ago in Existing integrations / Intercom 1 Backlog

Add Elevio import for Knowledge Base

No description provided
13 days ago in Knowledge Base 1 Backlog

Trash/delete in Gmail don't sync with Front

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.
14 days ago in Email channels 1 Backlog