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SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
about 1 month ago in Knowledge Base 0

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
about 1 month ago in Conversation/inbox permissions / Permissions 0 Backlog

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
about 1 month ago in Default channel management 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
about 1 month ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Support STP files in chat

No description provided
about 1 month ago in Live Chat 0

Display more "oldest conversations" in the Live Dashboard

No description provided
about 2 months ago in Live dashboard 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
about 2 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
about 2 months ago in AI / Core Product Experience 0 Backlog

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
about 2 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
about 2 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog