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Option to include attachments in replies to message with attachment

No description provided
about 4 years ago in Attachments 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
about 1 year ago in Insights 0 Backlog

Hover state for p2

When using the compact view, can we create a hover state similar to in the analytics view?
about 2 years ago in Client Platform 0 Backlog

Ability to remove context links in bulk

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.
about 2 years ago in Developer Platform 0 Backlog

Bulk SMS using a template with different recipient names.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.
about 1 year ago in Developer Platform / Systems 0 Backlog

Context Links should contain conversation attributes

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
about 2 years ago in Developer Platform 0 Backlog

TrustPilot integration

No description provided
about 4 years ago in New integration requests 0 Backlog

Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.
about 1 year ago in Admin Experience 0 Backlog

Export - export table content as displayed on screen

allow to export the data as displayed on the screen i.e taking into account filters, displayed column and formatting This avoids doing the work twice one time on the screen then back into the export
about 3 years ago in Exports and API 0 Backlog

Keyboard shortcut: use keyboard arrows to move from P2 to P3 to scroll down P3

Keyboard users scrolling down P2 using the down arrow would like to move to P3 using the right arrow to then use the down arrow to view whole email if too long to fit to view
about 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog