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Separate save and delete draft buttons on mobile app

On mobile, the delete draft and save draft buttons are too close, causing customers to accidentally delete drafts.
10 months ago in Mobile 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
10 months ago in Existing integrations / WhatsApp 0 Backlog

See sent messages in delegated inbox

No description provided
over 3 years ago in Delegated inboxes 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
over 3 years ago in Business Hours and time measure 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago in Load balancing 0 Backlog

Notify all shared inbox teammates that channel requires reauthorization

Currently, if a channel needs to be reauthorized, only the admin is notified. We should extend this notification to all users, suggesting they contact their admin to reauth.
11 months ago in Channel management 0 Backlog

Auto-add title/text to pasted links

As an emailer who needs to share lots of links, I would like to be able to paste a link into an email draft and for Front to then offer for me to change the link to the title of the URL. For example, if I was to paste in community.front.com/ideas,...
11 months ago in Composer 0 Backlog

Export inboxes to CSV

Provide an overview off all inboxes when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
11 months ago in Admin Experience 0 Backlog

Ability for admins to un-delete tags, message templates, or rules

No description provided
11 months ago in Object/resource management 0 Backlog

Ability to react comment on FB

No description provided
11 months ago in Existing integrations 0 Backlog