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Telegram channel integration

almost 4 years ago in New integration requests 0 Launched

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
about 4 years ago in CSAT - Customisation - general 11 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
about 4 years ago in Filters 6 Launched

Allow OAuth clients to request additional permission scopes

When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...
about 4 years ago in Core API 3 Launched

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
about 4 years ago in Admin audit trail 2 Launched

Rule action to mute unsubscribe conversation

No description provided
over 4 years ago in Missing core rule actions 7 Launched
341 VOTE

Mobile support for calendar

Ability to access calendar in the Front mobile app for iOS and Android
over 4 years ago in Mobile 16 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
over 4 years ago in Workspaces 3 Launched

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
over 4 years ago in Live Chat 0 Launched

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 4 years ago in Conversation Stages 0 Launched