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Transition Chat Conversations to Email

I can't get my issue resolved over chat, I want to submit a ticket and have someone follow up with me over email. I won't be using chat anymore. How do I as a user of Front and the end-customer do this?
about 1 year ago in Live Chat 0 Launched

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
8 months ago in Insights 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
about 2 years ago in Find the result I'm looking for 0 Launched

Deliver must-have functionality for Dialpad Voice

We've identified a number of critical enhancements that will improve the Dialpad voice experience for receiving calls, making calls, managing conversations, and making sure users Channel configuration enhancements Improve conversation management, ...
over 1 year ago in Developer Platform 0 Launched

Show distinction between signature and message body in composer

No description provided
about 2 years ago in Composer 0 Launched

Increase the number of steps possible for each chatbot

There is a limit of 400 steps for each chatbot. This makes it difficult to extend the chatbot with other roots and localize it.
over 1 year ago in Live Chat 0 Launched

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
about 4 years ago in Live Chat 0 Launched

Allow admins to convert private inbox to shared inbox (vice versa)

Users often request Support to make individual inboxes a shared inbox (or vice versa). Having a feature that would allow them to do this on their end would be great to help promote shared inbox adoption and collaboration, without losing email hist...
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
almost 3 years ago in Plugins 0 Launched

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
almost 3 years ago in Insights - Other 0 Launched