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For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 1 year ago in Live Chat 0 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
over 1 year ago in Front Chat 3 Launched

Show distinction between signature and message body in composer

No description provided
over 1 year ago in Composer 0 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 1 year ago in Contacts 4 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
over 1 year ago in Analytics - filters - New filters 1 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
over 1 year ago in Knowledge Base 3 Launched

Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
almost 2 years ago in Teammate availability 4 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
almost 2 years ago in Plugins 0 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
about 2 years ago in New integration requests 0 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
over 2 years ago in Filters - Query builder 2 Launched