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6
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2
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More granular permissions - disable field editing or other actions such as "reply"
Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...
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Backlog
3
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2
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2
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Add quick actions to Portal - Self Service Actions
All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...
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5
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2
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Allow partners and developers to edit and submit apps for publication
It would be more streamlined to let partners and developers building apps to submit those apps for publishing to the App Store directly from Front. I envision a tab in your developer app that lets you upload files and create your integration listi...
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Backlog
2
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1
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1
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Chatbot handoff - Add "Create Customer Portal Conversation" option
Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
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Backlog