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Select Timezone to display based on user vs reciever

Timezone issues & request: The timezones in Front display dates and times of custom date/time field in the Front User (ie, Employee) timezone. However, when we are communicating with our clients we communicate the time of their appointments in...
over 1 year ago in Custom fields 0 Backlog

Confirmation of Contact Created in SFDC Plug-in

When a contact is created in the SFDC P4 Plug-in, there is no definitive confirmation that the contact has been created. This leads to confusion and duplicate entries of the same contact into our SFDC database
over 1 year ago in Contacts P4 Plugins 0 Backlog

Custom field for image

We have more than 100 domains added and for each domain different signature, and now we have to create new signature for each domain, if we could add custom field to each mailbox we could have only one signature which would dynamically get image
over 1 year ago in Custom fields 0 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
over 1 year ago in Triage - get to inbox 0 0 Backlog

Customizable Options for "Advance Notice" — Scheduling Links

For the "Edit scheduling links" feature, we should have the ability to edit the options available for the "Advance Notice" dropdown/picklist. For example, I think that "18 hours" or "20 hours" is a big omission. Let's say I work 9AM-5PM and a clie...
over 1 year ago in Accessing / Organizing Data / Scheduling Links 0 Backlog

Change default reply option for all company users

As an admin, I’d like to set Send & Snooze as the default reply option for my company. Informing teammates about the ability to change this takes training overhead and friction.
over 1 year ago in Admin Experience 0 Backlog

Discussions - Restrict Unsubscribe and/or Log who unsubscribes

There are mandatory discussions setup that we want to be able to restrict user from unsubscribing. And/or provide a log for the discussion creator to see who unsubscribe from the discussion.
over 1 year ago in Core Product Experience 0 Backlog

Ability to sync all messages to sender/recipient similar to Twilio/SMS channels

When you hit compose and create a new message it would be preferred if a setting existed that would automatically thread message to an existing thread if the sender/recipient is the same. Currently Front will always create a new conversation when ...
over 1 year ago in Composer / Merge / privacy leaks / threading 0 Backlog

Use our company logo as the image when there are no emails in inbox instead of default image

This is just an aesthetic change but I believe it would make the tool look much more professional & "designed" for the company/team using it if they saw the logo there instead of the default cartoon
over 1 year ago in Other (CPX) 0 Backlog

Have a button that removes all reply formatting so that the message is reset to normal text

No description provided
over 1 year ago in Composer 0 Backlog