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Admin Experience

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Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
about 4 years ago in Conversation/inbox permissions 0 Backlog

Fetching a teammate's Time Off via the API

Hi, I'd like to be able to fetch a teammate's vacation (wether if it's planned or ongoing) via an API endpoint. The end need would be to be able to alert specific clients on our webapp that the manager of their unit (as in real estate units) is un...
over 1 year ago in Teammate availability 0 Backlog

Better management for timezones

Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...
over 1 year ago in Admins can control more teammate settings / Insights 3 Backlog

Export inboxes to CSV

Provide an overview off all inboxes when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 0 Backlog

Export channels to CSV

Provide an overview off all channels when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 0 Backlog

Ability for admins to un-delete tags, message templates, or rules

No description provided
almost 2 years ago in Object/resource management 0 Backlog

Select Timezone to display based on user vs reciever

Timezone issues & request: The timezones in Front display dates and times of custom date/time field in the Front User (ie, Employee) timezone. However, when we are communicating with our clients we communicate the time of their appointments in...
over 2 years ago in Custom fields 0 Backlog

Restrict users from being able to setup personal rules

No description provided
over 2 years ago in Permissions 0 Backlog