ADD A NEW IDEA

Workflows

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Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
over 1 year ago in Assign / Assigning 0 Backlog

Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
over 1 year ago in Rule conditions 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
about 3 years ago in Load balancing 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
almost 2 years ago in Other (workflows) 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 3 years ago in 3rd party 0 Backlog

Merge conversations rule action

No description provided
over 2 years ago in Rule actions 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
about 2 years ago in Rule management 0 Backlog

Allow multiple tags to be added with the "Add tag action

This would allow a dynamic variable that is a list of tags to add multiple tags at once.
9 months ago in Workflows 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
about 3 years ago in "Create new conversation" actions 0 Backlog

See "last time used" for message templates in message template list

No description provided
over 1 year ago in Other (workflows) 0 Backlog