Workflows

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.

Add a 3rd party integration action "Log attachment in 3rd party system"

For certain use cases we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if Time Since Trigger (and other delayed conditions) could support a finer granularity in seconds.

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules

Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...

I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.