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More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
10 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.
almost 3 years ago in Advanced rule conditions and actions 0 Planned

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 4 years ago in Auto-reply 3 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
about 4 years ago in Rule trigger 2 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
4 months ago in Workflows 0 Backlog

Collect teammate answers: allow optional text prompts

When a Macro has a Collect Teammate Answer step, leaving a text field empty could be a valid response that triggers a different branch condition. An option within "Add prompt" to mark a text field as Optional would allow for this added flexibility.
2 months ago in Macros 0 Backlog

Manage Shifts with Teammate Groups

No description provided
6 months ago in Admin Experience / Workforce management 0 Backlog

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
about 1 year ago in Workflows 1 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
over 1 year ago in Custom fields / Views 0 Backlog

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
about 1 year ago in Rule actions 0 Backlog