Workflows
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4
VOTE
Create Rule From Selected Message in the inbox
Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...
0
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2
VOTE
Improve UI to manage multiple channels in Inboxes
Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
0
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3
VOTE
24
VOTE
Add "Time of the day is" as Rule Trigger
The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
3
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5
VOTE
10
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6
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6
VOTE
1
VOTE
Fetching a teammate's Time Off via the API
Hi, I'd like to be able to fetch a teammate's vacation (wether if it's planned or ongoing) via an API endpoint. The end need would be to be able to alert specific clients on our webapp that the manager of their unit (as in real estate units) is un...
0
Backlog
1
VOTE
Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains
We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
0
Backlog