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Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
about 3 years ago in Teammate availability 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
19 days ago in Rule library 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
3 months ago in Core Product Experience / Views 0 Backlog

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...
4 months ago in Teammate availability 0 Backlog

Rules: Condition to detect if an email was auto-generated

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...
4 months ago in Rule conditions 0 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
8 months ago in Assign / Workflows 0 Backlog

Merge conversations rule action

No description provided
over 2 years ago in Rule actions 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
almost 3 years ago in "Create new conversation" actions 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
almost 3 years ago in Load balancing 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 3 years ago in 3rd party 0 Backlog