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Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
over 1 year ago in New integration requests / Workflows 1 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
over 3 years ago in Rule trigger 1 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
4 months ago in SLA / Time-based options 0 Backlog

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.
about 2 months ago in Macros 0 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
over 3 years ago in Auto-reply 0 Backlog

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
over 1 year ago in Teammate availability 0 Backlog

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...
2 months ago in Admin Experience / Workflows 0 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
9 months ago in Outbound/Sequences 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 1 year ago in Notify 0 Already available

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
9 months ago in Rule library 0 Backlog