Workflows

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...

Currently selecting "Keep assignments when teammate is out of office or busy" is an all or nothing decision. Currently selecting this option changes all of the following when teammates are set to Out of office or Busy: New conversations can be a...

It would be nice to have the option for additional views, currently it is daily and weekly, but monthly would be useful in WFM.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...