Workflows

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Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...

10 months ago in Workflows 1 Backlog

10 VOTE

Enable Load Balancing for Rule Set

Load Balancing simply isn't offered in rule sets yet. This would be a plus.

over 1 year ago in Workflows 0 Backlog

26 VOTE

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

almost 4 years ago in Rule trigger 1 Backlog

2 VOTE

Line break support for Text column type in rule sets

Add line breaks in Text column type in rule sets, so that it can be properly formatted in actions like adding a comment.

4 months ago in Rule actions 0 Backlog

5 VOTE

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.

9 months ago in Rule actions 0 Backlog

6 VOTE

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided

12 months ago in Core Product Experience / Views 0 Backlog

21 VOTE

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.

over 3 years ago in Auto-reply 0 Backlog

10 VOTE

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.

almost 2 years ago in Teammate availability 0 Backlog

2 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

5 months ago in SLA / Time-based options 0 Backlog

4 VOTE

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.

9 months ago in Outbound/Sequences 0 Backlog

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