Workflows

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...

Ability to snooze a conversation from rules.

Use the "reply-to" field for auto replies instead of the "from:" field.

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.

Be able to extract and transform attachement content data to use in dynamic variables in workflows. For example: extract attachment info > use in API request to create order request in TMS

Ability to set up a bunch of "sequence templates" and enroll contacts in them on an ad-hoc basis. The sequence for a specific contact would "start" on the day they're enrolled. Currently, it looks like I can only set up a sequence that I want to s...

Allow rules to reply all instead of replying to the sender.

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.